About us > Terms and Conditions

Book With Confidence With Our Flexible New Booking Policies!
In light of the changing environment the Coronavirus pandemic has brought to all of our lives, we at Arrowhead Properties are working hard to make travel more accessible and help our guests plan and book their Yellowstone adventures with confidence. To that end, we have replaced our area-standard cancellation policy and reduced the booking deposit required to reserve your getaway property in West Yellowstone!

As of December 2020 we are implementing a new, more flexible booking policy. We will require a 10% booking deposit, which will be charged at the time of booking and will be non-refundable. We are imposing a two-week cancellation policy and the full balance of any booking will be due and non-refundable at that point. Any remaining balance will be charged in full to the credit card used to make your reservation 14 days prior to your arrival.

 We hope the ability to plan without a large initial output will open the door for the many people struggling due to the pandemic to have the opportunity to get away and enjoy our beautiful area and the one and only Yellowstone ecosystem.

REMEMBER: If you have a Covid-related emergency after the 14-day mark has passed please contact us directly by phone at 406-580-2363 to discuss options. We look forward to working with you!
By making your reservation with us you are agreeing to all terms and conditions including our cancellation policy.
Check-In time is after 3 P.M. and Check-Out is by 10 A.M. (Mountain standard time) We have keyless entry locks on all of our condos. The door code will be programmed as the last 4 digits of the phone number provided at booking and will activate once final payment has been collected.

NO SMOKING - All condos are non-smoking, this includes e-cigs and vaping of any substance. A $800.00 cleaning fee will be assessed if smoke is detected or evidence of smoking is apparent.

PETS - Pets are currently not permitted except in Units 1 and 2 on a case by case approval basis. Contact the property manager to discuss pet options for those units. Evidence of pets occupying units will incur a cleaning fee of $800. 

DECLARED OCCUPANCY - The unit cannot be occupied by more guests than declared on the reservation. 

PAYMENT – We require a non-refundable 10% deposit at the time of your booking. The remaining balance will be due 14 days prior to your arrival date. Once this payment has been processed the two-week cancellation policy is in effect and the booking is then non-refundable. If you have a Covid-related emergency after the two-week cancellation date has passed, please contact us directly by phone (406-580-2363) to discuss options.

DAMAGES & ADDITIONAL FEES – Guests are liable for any and all damages to the condo and its contents. Upon check-out additional fees may be assessed if any of the following provisions are not met:
  • All rules must be followed including pet policy, smoking and occupying the condo with more people than declared in the reservation, etc.
  • All debris, rubbish/garbage must be placed in refuse containers outside.
  • All linen, dishes and other contents must be accounted for and undamaged. Please use the colored face-cloths provided for make-up removal, stained white linen will necessitate a replacement fee.
  • All dishes must be placed in the dishwasher and cleaned. Please remember to run the dishwasher before you depart.
It is important to note that the registered guest is responsible for the behavior of all persons/visitors while on the property. All acts that result in damage to our property will be charged to the registered guest.
Note – The credit card provided for the booking deposit will be kept on file and charged for any damages and additional fees.

CANCELLATION POLICY – At least two-weeks’ notice (14 days) is required for cancellations. The full balance of the booking is due 14 days prior to arrival and is non-refundable. No refunds will be given for early departure. VRBO/HomeAway, Expedia Group sites, or other 3rd party booking sites may charge booking or administrative fees that are non-refundable, please refer booking fee questions to the 3rd party used to book your reservation.

STORM POLICY/ROAD CONDITIONS – No refunds will be given for storms or adverse weather conditions.

NO DAILY MAID SERVICE – Daily maid service is not provided, please hang your towels for reuse. – The environment thanks you! Guests may request fresh towels or linen for extended stays, simply text the property manager. 
Arrowhead Lodge is not responsible for any accidents, injuries or illnesses that occur while on the premises or its facilities. Arrowhead Lodge is not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests expressly assume the risk of any harm arising from their use of the premises or others whom they invite to use the premises.