About us > Terms and Conditions

    
By making your reservation with us you are agreeing to all terms and conditions including our cancellation policy.
RENTAL AGREEMENT FOR ARROWHEAD PROPERTIES: 
Check-In time is after 3 P.M. and Check-Out is by 10 A.M. (Mountain standard time) We have keyless entry locks on all of our condos. The door code will be programmed as the last 4 digits of the phone number provided at booking.

NO SMOKING - All condos are non-smoking, this includes e-cigs and vaping of any substance. A $800.00 cleaning fee will be assessed if smoke is detected, or evidence of smoking is apparent.

PETS - Pets are currently not permitted except in Units 1 and 2 on a case by case approval basis. Contact the property manager to discuss pet options for those units. Evidence of unapproved pets occupying units will incur a cleaning fee of $800.

DECLARED OCCUPANCY - The unit cannot be occupied by more guests than declared on the reservation.

PAYMENT – We require a 50% deposit at the time of your booking. The remaining balance will be charged to the card on file 14 days prior to your arrival date.

CANCELLATION POLICY – Cancellations received 14 days prior to your arrival date will receive a 100% refund. Cancellations received 7 - 14 days prior to your arrival date will receive a 50% refund. Cancellations received less than 7 days before your scheduled arrival date are not eligible for refunds. No refunds will be given for early departure. VRBO/HomeAway, Expedia Group sites, or other 3rd party booking sites may charge booking or administrative fees that are non-refundable, please refer booking fee questions to the 3rd party used to book your reservation.

DAMAGES & ADDITIONAL FEES – Guests are liable for any and all damages to the condo and its contents. Upon check-out additional fees may be assessed if any of the following provisions are not met:
  • All rules must be followed including pet policy, smoking policy, occupying the condo with more people than declared in the reservation, etc.
  • All debris, rubbish/garbage must be placed in refuse containers outside.
  • All linen, dishes and other contents must be accounted for and undamaged. Please use the colored face-cloths provided for make-up removal, stained white linen will necessitate a replacement fee.
  • All dishes must be placed in the dishwasher and cleaned. Please remember to run the dishwasher before you depart.
It is important to note that the registered guest is responsible for the behavior of all persons/visitors while on the property. All acts that result in damage to our property will be charged to the registered guest.
Note – The credit card provided for the booking deposit will be kept on file and charged for any damages and additional fees.

STORM POLICY/ROAD CONDITIONS – No refunds will be given for storms or adverse weather conditions.

NO DAILY MAID SERVICE – Daily maid service is not provided, please hang your towels for reuse. – The environment thanks you! Guests may request fresh towels or linen for extended stays, simply text the property manager. 
Arrowhead Lodge is not responsible for any accidents, injuries or illnesses that occur while on the premises or its facilities. Arrowhead Lodge is not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests expressly assume the risk of any harm arising from their use of the premises or others whom they invite to use the premises.