About us > Terms and Conditions

Our Policies
We require 50% of the rental total to confirm a reservation and impose a 60-day cancellation policy. If the reservation is canceled after the 60-day mark has passed, the deposit is technically forfeit, however, if we are able to book another party for your same dates, we will still refund your full deposit. We try very hard to re-book canceled slots so that we can offer this courtesy.  
You are welcome to call or email us with any questions about this policy and we look forward to working with you!
By making your reservation with us you are agreeing to all terms and conditions including our cancellation policy.
Check-In time is after 3 P.M. and Check-Out is by 10 A.M. (Mountain standard time) We have keyless entry locks on all of our condos. The door code will be programmed as the last 4 digits of the phone number provided at booking and will activate once final payment has been collected.

NO SMOKING - All condos are non-smoking, this includes e-cigs and vaping of any substance. A $800.00 cleaning fee will be assessed if smoke is detected or evidence of smoking is apparent.

PETS - Pets are currently not permitted except in Units 1 and 2 on a case by case approval basis. Contact the property manager to discuss pet options for those units. Evidence of pets occupying units will incur a cleaning fee of $800. 

DECLARED OCCUPANCY - The unit cannot be occupied by more guests than declared on the reservation. 

PAYMENT – A booking deposit of half of the total rental rate is required to confirm your reservation. Your balance will be charged to the card on file the morning prior to check-in. 

DAMAGES & ADDITIONAL FEES – Guests are liable for any and all damages to the condo and its contents. Upon check-out additional fees may be assessed if any of the following provisions are not met:
  • All rules must be followed including pet policy, smoking and occupying the condo with more people than declared in the reservation, etc.
  • All debris, rubbish/garbage must be placed in refuse containers outside.
  • All linen, dishes and other contents must be accounted for and undamaged. Please use the colored face-cloths provided for make-up removal, stained white linen will necessitate a replacement fee.
  • All dishes must be placed in the dishwasher and cleaned. Please remember to run the dishwasher before you depart.
It is important to note that the registered guest is responsible for the behavior of all persons/visitors while on the property. All acts that result in damage to our property will be charged to the registered guest.
Note – The credit card provided for the booking deposit will be kept on file and charged for any damages and additional fees.

CANCELLATION POLICY – At least sixty (60) days notice is required for cancellations. Deposits will be forfeit if cancellations are made less than sixty (60) days prior to the arrival date. No refunds will be given for early departure. VRBO/HomeAway and other 3rd party booking sites may charge booking or management fees that are non-refundable.

STORM POLICY/ROAD CONDITIONS – No refunds will be given for storms or adverse weather conditions.

NO DAILY MAID SERVICE – Daily maid service is not provided, please hang your towels for reuse. – The environment thanks you! Guests may request fresh towels or linen for extended stays, simply text the property manager. 
Arrowhead Lodge is not responsible for any accidents, injuries or illnesses that occur while on the premises or its facilities. Arrowhead Lodge is not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests expressly assume the risk of any harm arising from their use of the premises or others whom they invite to use the premises.